If you wish to return or exchange an item for reasons other than damage, defective, or incorrect item contact Customer Care within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days.
Customer Care will provide you with a Return Authorization number that should be included on the outside of the return packaging. To be eligible for credit or exchange, the product must be unused, in original packing materials, and include all components. Apparel that has been worn or washed is not eligible for return. Merchandise not in conformity with these requirements will be subject to a reduced credit up to the full value of the product. Return the unwanted product within 10 business days of receipt of the Return Authorization number. It is your responsibility to pay for any shipping costs associated with the return. Retain the receipt from the carrier for your records.
Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn or washed apparel items and any customized product shipped directly from the manufacturer are not eligible for return.
For product shipped from our warehouse, credit will be issued once the unit has been received and inspected. For items being returned to a supplier, credit will be issued once the supplier has received and inspected the product being returned.