Welcome to The Goodyear Store! If you are a first time visitor to the store you will need to register with us. Registering will allow access to the store and make your subsequent visits quicker. Any information you provide is held with the utmost care and security. To read more about this, see our Privacy Statement.
If you forget your password, you can request that it be sent to your e-mail address.
We cannot give passwords out over the phone, nor can we e-mail them to a different e-mail address than the one used to register the account.
Yes, first log in to the site by clicking log in and entering your e-mail address and password. Once you have logged into the site you can click the Order History button located in the top toolbar menu to access your previous orders.
Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page.
To view order delivery tracking status, please click the link at the bottom of the receipt page. A new window will open and you will be viewing your tracking information on the site of UPS. If you have a question about a previous order that cannot be answered by viewing your order history, please contact The Goodyear Customer Care team at 1-877-435-1993 7:30am – 5:30pm CST, Monday – Friday or via e-mail at cs.thegoodyearstore@summitmg.com.
You can browse through the site or use the search option. The search option is located at the top of every page of our online catalog. When you find an item that interests you, click the name of the item to see its detail page.
We strive to maintain adequate stock levels. However, occasionally we may run out of or run low on a particular item. Inventory quantities for each item are shown on the detailed item description pages. You may add your name to the wait list for that item. We will notify you as soon as new stock arrives.
Placing an order with us is fast and easy! Once you've found the items you would like to purchase, simply click on the Add to basket button then the Purchase button within the basket page. Next follow the instructions on each page.
After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. We will confirm your order via email. To check the status of your order at any time, login to the site and then click on the Order History link in the user controls.
Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact The Goodyear Customer Care team at 1-877-435-1993 7:30am – 5:30pm CST, Monday – Friday or via e-mail at cs.thegoodyearstore@summitmg.com.
Please refer to the "Custom Quote" link on the top navigation bar on the website. Fill out as much information as you can and a team representative will contact you promptly to discuss your project.
If there is a specific in hands date for your order or you need it to be rushed to you as soon as possible, please call The Goodyear Customer Care Team 1-877-435-1993, 7:30am – 5:30pm CST, Monday – Friday to discuss your project.
The production time for drop-ship items is 7-12 business days.
Please click HERE to see a current list of states requiring sales tax.
We accept American Express, MasterCard and Visa.
For all credit card orders, your credit card will be processed once you check out, not when your order is shipped. Upon checkout, your card will either immediately process and authorize the funds or decline if funds are not available. If your card authorizes the funds, and your order is completed, you will receive an order confirmation email with the complete order summary and the total amount charged to your card, including shipping/ handling and tax (if applicable).
If funds are not available and your card declines, your order will not process thus no confirmation email will be sent, but you will be prompted to supply an additional form of payment to complete the transaction. If you choose to supply an additional card that authorizes the funds, your transaction will then be completed, and you will receive an order confirmation email at that time.
As part of our continuing efforts to protect your sensitive payment information, we follow various industry standard guidelines. As part of these guidelines, the system will require you to periodically re-enter your credit card number in order to maintain the highest levels of end-to-end protection for your transactions.
Best Value Service utilizes the reliable strength of the UPS network in conjunction with "last mile" delivery services provided by the US Postal Service. Transit times are comparable to First Class Mail plus one day.
We ship exclusively with UPS and offer a variety of shipping options.
If merchandise is on backorder, it should show an expected delivery date on-line. This is the date the item is expected to be in stock in the warehouse. Your order should ship within 24 hours of that date. If a date is not shown, or you need the product for an event, please call The Goodyear Customer Care Team at 1-877-435-1993, 7:30am – 5:30pm CST, Monday – Friday.
Once you have purchased your items you will receive an e-mail confirmation of your order containing your order tracking number(s). To track your order you can click on the provided tracking information link at the bottom of your receipt page, call UPS at 1-877-435-1993 or track your orders online at www.ups.com.
Currently we only offer shipping within the United States.
Should it become necessary to return any product, call Customer Care at toll-free # 877-435-1993 between 8:00am – 4:30pm CST, Monday – Friday or email cs.thegoodyearstore@summitmg.com to obtain a return authorization number (ra#). unauthorized returns without an ra # will not be accepted. all returned product must be complete and include all components of the item being returned, such as cables, adapters, etc.
If you wish to return an item for reasons other than damage, defective, or incorrect item contact Customer Care within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days.
Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return.
Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages or errors must be reported to Customer Care within one week of receipt of the package. Please have the order number ready when you call so that the representative may file a damage claim with the carrier. Once the carrier has confirmed the damaged shipment, a replacement unit will be shipped at no expense to you.
We will replace defective or incorrect product if such product is reported to the Customer Care department within 30 days of receipt. After 30 days, contact the manufacturer and utilize the manufacturer's warranty that accompanied the product. Request a proof of purchase from Customer Care before contacting the manufacturer.
For product being returned within 30 days of receipt, if it shipped from our warehouse, Customer Care will provide a Return Authorization number and have UPS issue a pre-paid call tag for return of the unit to our warehouse. Return the product within 10 business days of receipt of the call tag and include all product components and item(s) must be in their original packaging. Be sure to include the Return Authorization number on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For product shipped directly from a supplier's facility, Customer Care will coordinate with the supplier to have the unit in question picked up from the customer. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.
If you wish to return or exchange an item for reasons other than damage, defective, or incorrect item contact Customer Care within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days.
Customer Care will provide you with a Return Authorization number that should be included on the outside of the return packaging. To be eligible for credit or exchange, the product must be unused, in original packing materials, and include all components. Apparel that has been worn or washed is not eligible for return. Merchandise not in conformity with these requirements will be subject to a reduced credit up to the full value of the product. Return the unwanted product within 10 business days of receipt of the Return Authorization number. It is your responsibility to pay for any shipping costs associated with the return. Retain the receipt from the carrier for your records.
Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn or washed apparel items and any customized product shipped directly from the manufacturer are not eligible for return.
For product shipped from our warehouse, credit will be issued once the unit has been received and inspected. For items being returned to a supplier, credit will be issued once the supplier has received and inspected the product being returned.
For product shipped from our warehouse, credit will be issued once the unit has been returned and inspected. If you choose to refuse a shipment for any reason other than shipping damage, you will be responsible for all shipping charges and a restocking charge of 15% may be deducted from any credit issued.