FAQ

Should it become necessary to return any product, call Customer Care at toll-free # 877-435-1993 between 8:00am – 4:30pm CST, Monday – Friday or email cs.thegoodyearstore@summitmg.com to obtain a return authorization number (ra#). unauthorized returns without an ra # will not be accepted. all returned product must be complete and include all components of the item being returned, such as cables, adapters, etc.

If you wish to return an item for reasons other than damage, defective, or incorrect item contact Customer Care within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days.

Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return.

Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages or errors must be reported to Customer Care within one week of receipt of the package. Please have the order number ready when you call so that the representative may file a damage claim with the carrier. Once the carrier has confirmed the damaged shipment, a replacement unit will be shipped at no expense to you.

We will replace defective or incorrect product if such product is reported to the Customer Care department within 30 days of receipt. After 30 days, contact the manufacturer and utilize the manufacturer's warranty that accompanied the product. Request a proof of purchase from Customer Care before contacting the manufacturer.

For product being returned within 30 days of receipt, if it shipped from our warehouse, Customer Care will provide a Return Authorization number and have UPS issue a pre-paid call tag for return of the unit to our warehouse. Return the product within 10 business days of receipt of the call tag and include all product components and item(s) must be in their original packaging. Be sure to include the Return Authorization number on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For product shipped directly from a supplier's facility, Customer Care will coordinate with the supplier to have the unit in question picked up from the customer. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.

If you wish to return or exchange an item for reasons other than damage, defective, or incorrect item contact Customer Care within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days.

Customer Care will provide you with a Return Authorization number that should be included on the outside of the return packaging. To be eligible for credit or exchange, the product must be unused, in original packing materials, and include all components. Apparel that has been worn or washed is not eligible for return. Merchandise not in conformity with these requirements will be subject to a reduced credit up to the full value of the product. Return the unwanted product within 10 business days of receipt of the Return Authorization number. It is your responsibility to pay for any shipping costs associated with the return. Retain the receipt from the carrier for your records.

Please note that all returns and exchanges for product that is not damaged or defective may be subject to a 15% restocking fee. Worn or washed apparel items and any customized product shipped directly from the manufacturer are not eligible for return.

For product shipped from our warehouse, credit will be issued once the unit has been received and inspected. For items being returned to a supplier, credit will be issued once the supplier has received and inspected the product being returned.